HD Supply is a leading distributor in the maintenance, repair, and operations (MRO) industry, serving professionals in facilities maintenance, infrastructure, and specialty construction. They provide a broad range of products, including plumbing, electrical, HVAC, and janitorial supplies, along with specialized items for infrastructure needs.

With a strong focus on customer service, HD Supply also offers value-added services like inventory management and procurement solutions, helping approximately 300,000 customers across the U.S. manage their facilities efficiently and cost-effectively.

**INDUSTRY** Building Materials

* * *

## Impacts Made

****

With enosix, HD Supply was able to **double its quote output**, which directly facilitates quicker responses to customer inquiries. This improvement in quote volume results in a **2x potential profitability,** improving the likelihood of conversions and revenue generation.

The consolidated quoting system within Salesforce provides better visibility, enabling sales reps to identify and act on upselling opportunities.

****

HD Supply achieved more accurate pricing, quoting, and ordering processes, **reducing errors by 25% in price approvals, claims, and customer cases**. This decrease in error rate helps protect margins and avoid unnecessary cost leakage.

By consolidating quoting into a singular UI within Salesforce, HD Supply gained better visibility, enabling sales reps to identify and act on upselling opportunities. This leads to more revenue per transaction and strengthens margin control.

****

HD Supply had quotes with numerous line items that caused timeouts due to Salesforce’s limitations. Enosix created a solution to streamline the process, allowing large quotes to be generated quickly without timing out. As a result, HD Supply’s **turnaround time for quotes was reduced by 50%.**

The integration of SAP data directly within Salesforce allowed sales reps to access critical information more easily, leading to a **25% reduction in price approval requests** now that 100% accurate data was in the hands of sales reps.

****

Consolidating data between SAP and Salesforce ensured consistency across platforms, enabling more reliable data for forecasting and decision-making, which mitigates financial risk.

By accelerating quote turnaround and ensuring pricing accuracy, HD Supply strengthened customer relationships and loyalty, reducing the risk of client dissatisfaction and attrition.